ENA Family
Who This Is For
Multi-Generation Families
Families who want coordinated healthcare support for different generations, from children to parents and grandparents.
Families with Different Health Needs
Families with diverse health needs, including preventive care, ongoing management and occasional complex issues.
Families Seeking One Trusted Partner
Families who want the same trusted team to organize checkups, medical visits and follow-up across all members.
What ENA Family Includes
A comprehensive, ongoing service layer that supports your family’s health journey — before, during and after care.
Family Health Review
Review the health status, history and priorities for each family member.
Family Health Record Management
Organize and summarize medical records for all family members.
Medical Navigation for All Members
Guidance on the right providers, programs and care pathways based on each member’s needs.
Provider Matching & Appointment Coordination
Coordinate appointments, logistics and on-site support for multiple family members as needed.
Ongoing Support and Follow-Up
Keep the whole family informed, with follow-up support and next steps after visits.
What This Membership May Support
Preventive Health Planning
Plan age-appropriate checkups and preventive care for each family member based on individual needs.
Checkup and Follow-up Coordination
Arrange routine checkups, follow-up tests and related appointments with suitable providers in China.
Organize Reports and Updates
Collect and organize medical reports, with clear summaries and updates for the whole family.
Access to Suitable Specialists
Support referrals to appropriate specialists and hospitals for family members when needed.
How It Works
Understand Your Family’s Needs
Tell us about your family members, health goals and current concerns.
Build a Family Support Plan
We recommend relevant programs and create a personalized coordination plan for your family.
Coordinate Care in China
We arrange appointments, logistics and on-site support with suitable providers in China.
Stay Supported
We continue to support your family with follow-up and navigation when needed.
Who Does What?
Kaiyan · Care Navigation & Coordination
We help organize your family’s medical records, clarify needs, recommend suitable providers, arrange appointments and logistics, and provide ongoing follow-up support. We do not perform clinical evaluations, diagnoses or treatment.
Qualified Physicians & Healthcare Providers
Licensed healthcare providers at partner hospitals and clinics make medical assessments, diagnoses, treatment recommendations and clinical decisions based on their professional judgment.
ENA Family is a care-navigation membership, not medical care, diagnosis or treatment. Medical services are provided by independent, licensed healthcare providers. Significant additional case work or medical fees may be separate, depending on your family’s specific needs. Membership services, service frequency, response times and any additional coordination fees are defined in the applicable membership agreement.
